Designing a global patient education platform that could hold dense, evolving medical information and make it feel clear and navigable for families facing childhood cancer and other serious illnesses. Together serves patients, caregivers, and survivors from many countries, cultures, and literacy levels, which meant the site needed to work equally well for a parent reading on a mobile phone in a hospital room, a clinician sharing a resource in clinic, and a teenager trying to understand their diagnosis on their own.

Existing content was rich but often hard to scan: long articles, complex terminology, and deeply emotional topics competing for attention on the same page. The web experience needed stronger hierarchy, clearer pathways through information, and layouts that could support multiple languages without becoming visually overwhelming or confusing. At the same time, every design decision had to respect strict health literacy guidelines and clinical review processes: no oversimplifying or dramatizing the content just to make it “feel lighter.”

The team needed a way to structure Together’s content into a calm, guided experience: one that surfaces the right information at the right time, helps different types of visitors find what they need quickly, and makes the site feel like a reliable companion rather than another source of anxiety. That meant rethinking page structure, navigation, visuals, and microcopy so the platform could scale globally while staying empathetic, accurate, and easy to use.